While leading a redesign of the platform’s navigation and information architecture, I uncovered a deeper issue. Users weren’t just getting lost in the menu structure but they were failing to find what they needed altogether. By leveraging storytelling and quantitative reserach, I galvanized support to design and launch our AI Global Search. Powered by our first vector database, it unified disconnected legacy systems and introduced semantic understanding with contextual awareness. I also developed and embedded a help agent to support users in real time. Launched to enterprise clients, Global Search became a trusted entry point to the platform, improving discovery, reducing support needs, and transforming how users engage with the product.